Returns

SMALL ITEMS: Bedding, Curtains, Stools, Storage Baskets, Towels and Accessories

CHANGED YOUR MIND?

If you’ve changed your mind, you have 7 days from the day you received your order to return any items back to us. 

If your order has already been dispatched or delivered, and you would like to return any items from your order, please visit our  Returns Portal to arrange this. Please note there is a 20% restocking fee.

We will refund any returns within 14 days of receiving them. If you have not received your refund within 28 days from when the return was sent or collected, please contact us

For hygiene and repackaging purposes, we ask that you only return items that are unused, unwashed and in the original packaging. Any items that are used or returned outside of the 7-day window will not be refunded.

Unfortunately, we are unable to offer exchanges. If you would like to exchange your items, we ask that you follow the below steps to make a return and place a new order. Please note that delivery charges will not be reimbursed. 

HOW DO I RETURN SOMETHING?

All orders delivered by FedEx and Evri can be returned for free using our Returns Portal.

Once we receive your return, we will process your refund within 14 days. You’ll receive an automated email with the details of your refund.

Please allow an additional 3 to 5 working days for the amount to be visible in your bank/Paypal account

LARGE ITEMS: Bed Frames, Chairs, Mattresses, Ottoman Storage/Beds, Pouffes, Sofas, Dining Tables, Dining Benches, Chest of Drawers, Bedside Tables, Dressing Tables and Nightstands

CHANGED YOUR MIND?

If you’ve changed your mind, you have 7 days from the day you received your order to return any items back to us. Please be advised,  there is a 20% restocking fee.

For repackaging purposes, we can only accept a return for an item that is in the original packaging in a condition suitable for resale. Any items that are used or assembled cannot be accepted for a return.

Unfortunately, we are unable to offer exchanges. If you would like to exchange your items, we ask that you follow the below steps to make a return and place a new order. Please note that delivery charges will not be reimbursed.

HOW DO I RETURN SOMETHING?

To arrange your return, visit our Returns Portal, and follow the instructions provided. Please note there is a 20% restocking fee.

If the item has been used and/or is no longer in a resellable condition, your request will be rejected, and we will be unable to proceed with your return.

We are unable to accept Large Item returns made with other delivery partners that we are not associated with. Collections must be booked by DUSK directly, with one of our chosen delivery partners. 

Once we receive your return, we will process your refund within 14 days. You’ll receive an automated email with the details of your refund.

Please allow an additional 3 to 5 working days for the amount to be visible in your bank/Paypal account. 

Please note, unless otherwise stated by our team, delivery charges will not be reimbursed.

Items dispatched by our trusted third-party suppliers will need to be returned and charged separately.

FAULTY ITEMS

We take a lot of pride in the quality of our products and service we provide to our customers. If you receive an item that isn’t up to our usual standards or are unhappy with the quality over time, you can let us know by sending your order details and attaching images of the fault here.

Please provide images showing the fault and the DUSK label, so we’re able to identify the issue. For Large Items, this will be the PO/Batch Number printed in black ink on the cardboard packaging, or from the white label often found on the headboard or underside of the item itself.

Please note that we will review the images and must identify a manufacturing fault or damage caused by DUSK (or our associated suppliers/delivery partners) before we can accept liability.

If there is a structural manufacturing fault with your order and you let us know about it within 72 hours of delivery.

Where appropriate, we may either:

• Replace the Product within a reasonable timeframe; or

• Issue a credit note for the value of the Product.

The following conditions are excluded from the aesthetic fault policy: 

• Faults or damage caused by misuse 

• Negligence

• Unauthorised alterations

• Minor imperfections that are within the acceptable industry standards for the product

• Any faults reported after the advised window notification period will not be eligible for a replacement or refund. Any DUSK items that have been adjusted or altered will be void from any replacement or refund being issued.

Please note, all large furniture items must be disassembled prior to collection taking place.